A transformative approach for ombudsman requirements in Malaysia / Muhamad Ikhwan Mohd Zain, Nur Ezan Rahmat and Ibtisam@Ilyana Ilias

• 主要な著者: Mohd Zain, Muhamad Ikhwan, Rahmat, Nur Ezan, Ilias, Ibtisam@Ilyana
• フォーマット: 論文
• 言語: English
• 出版事項: Universiti Teknologi Mara Cawangan Pulau Pinang 2024
• 主題: Pulau Pinang; Universiti Teknologi MARA
• オンライン･アクセス: https://ir.uitm.edu.my/id/eprint/95505/1/95505.pdf; https://ir.uitm.edu.my/id/eprint/95505/; http://ejssh.uitm.edu.my

In 2016, the Ombudsman for Financial Services (OFS) was established in Malaysia as the official scheme operator of the ombudsman. It operates as an alternative dispute resolution (ADR) platform for consumers and financial service providers, attempting to obtain satisfactory outcomes for all parties...