Tabung Haji / Nur Mastura Masulini

• Main Author: Masulini, Nur Mastura
• Format: Monograph
• Language: English
• Published: Universiti Teknologi MARA, Perlis 2023
• Subjects: Organization
• Online Access: https://ir.uitm.edu.my/id/eprint/96777/1/96777.pdf; https://ir.uitm.edu.my/id/eprint/96777/

My internship at Tabung Haji allowed me to spend half of my 2023 productively. This report was formed as a result of my internship programme, which I completed as part of my Bachelor of Business Administration (Hons.) Finance programme. As a student, I can explore and improve my career while learning new skills through training. Every new experience really opened my eyes. I look forward to learning new things every day and to apply the knowledge and abilities that I have learned during my studies, so it is a very exciting experience. This document's goal is to student profile, company profile, training reflection, SWOT analysis, discussion and recommendation, conclusion, references and appendices made while serving as an intern. It also incorporate wisdom obtained via experience. Due to the fact that I work in depositor services and operation department, I was assigned to customer service and operation at Tabung Haji, where I was supervised by Haji Khairul Bin Md Yusof. By having the opportunity to work in the setting that Tabung Haji Kangar gave and learning some new environment, technology, management and new knowledge, I considering myself lucky enough to get a good environment. My SWOT analysis also considerably aided me in broadening my view on the status of the company and my position. This demonstrated the fact that every company has unique strengths and weaknesses. With the help of every employee in the organization, all weaknesses that can still be fixed. For example, Tabung Haji Kangar always strives to correct its weaknesses, so that all customers are satisfied with the services provided by Tabung Haji. As my internship comes to an end, I have finally understood that some of my management and communication abilities have greatly improved. Additionally, I picked up some knowledge that I will undoubtedly find useful in my future profession. I feel more confident, professional, and skilled than I did before training overall. I am grateful with this opportunity given by Tabung Haji in order for me to gained much more knowledge and adding up my skills before entering the journey as an employee.