The role of e-service quality management in the delivery business value

• المؤلفون الرئيسيون: Mahani Mohammad, Abdu Shakur, Doherty, Neil F., Ellis-Chadwick, Fiona
• التنسيق: مقال
• اللغة: English
• منشور في: Elsevier Science, Ltd. 2015
• الموضوعات: HF Commerce
• الوصول للمادة أونلاين: http://ir.unimas.my/id/eprint/31778/1/The%20role%20of%20e-service%20quality%20management%20in%20the%20delivery%20business%20value.pdf; http://ir.unimas.my/id/eprint/31778/; https://www.sciencedirect.com/science/article/abs/pii/S0969698915300059#!

In sharp contrast to the extensive debate that has been conducted in the contemporary literature, with regard to consumers' perceptions of e-service quality, the voice of those managing e-service quality has remained relatively silent. Against this backdrop, the primary aim of the research pres...