The viability of business process reengineering : introduction of electronic billing presentment and payment (EBPP) for Telekom Malaysia Berhad

• المؤلف الرئيسي: Sim, Jason Kiam Howe
• التنسيق: أطروحة
• اللغة: English
• منشور في: Universiti Malaysia Sarawak, (UNIMAS) 2003
• الموضوعات: HF Commerce
• الوصول للمادة أونلاين: http://ir.unimas.my/id/eprint/489/1/Jason.pdf; http://ir.unimas.my/id/eprint/489/

The popularity of Internet nowadays has made headlines about E-Commerce and also the vast growing application of Electronic Bill Presentment and Payment (EBPP). This paper studies on the business process reengineering in implementing the EBPP for Telekom Malaysia Berhad. It identifies the critically...