The Dispositional Attribution of Customer Satisfaction through the Juxtaposition of QFD Aand Servqual in Service Industry Design

• المؤلفون الرئيسيون: Mohamed Sahari K.S., Hasini H., Megat Hamdan A.M., Syahmi A.Z.
• مؤلفون آخرون: 57218170038
• التنسيق: Conference Paper
• منشور في: EDP Sciences 2023

Function evaluation; Manufacture; Mathematical transformations; Quality function deployment; Quality of service; Sales; Surveys; Customer need; Customer services; Mathematical approach; Quality function deployments (QFD); Service centres; Service industries; Service Quality; Technical requirement; C...