The Dispositional Attribution of Customer Satisfaction through the Juxtaposition of QFD Aand Servqual in Service Industry Design

Function evaluation; Manufacture; Mathematical transformations; Quality function deployment; Quality of service; Sales; Surveys; Customer need; Customer services; Mathematical approach; Quality function deployments (QFD); Service centres; Service industries; Service Quality; Technical requirement; C...

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書誌詳細
主要な著者: Mohamed Sahari K.S., Hasini H., Megat Hamdan A.M., Syahmi A.Z.
その他の著者: 57218170038
フォーマット: Conference Paper
出版事項: EDP Sciences 2023
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