Service quality (SERVQUAL) model in private higher education institutions: a bibliometric analysis of past, present, and future prospects

• Main Authors: Wider, Walton, Tan, Foong Ping, Tan, Yen Ping, Lin, Jiaming, Fauzi, Muhammad Ashraf, Wong, Ling Shing, Tanucan, Jem Cloyd M., Hossain, Syed Far Abid
• 格式: Article
• 出版: Elsevier Ltd 2024
• 在线阅读: http://psasir.upm.edu.my/id/eprint/106257/; https://www.sciencedirect.com/science/article/pii/S2590291124000020

The purpose of this study is to conduct a bibliometric analysis of Service Quality (SERVQUAL) research in private higher education institutions (HEIs). This analysis aims to provide a comprehensive evaluation of SERVQUAL's current state and future potential in private HEIs. This study collected...