The influence of consumer complaint behaviour on relationship quality among Malaysian mobile phone services subscribers: complainers versus non-complainers
Mobile phone service subscribers in Malaysia have been increasing tremendously. However, the number of complaints received with regard to mobile phone services is small as compared to the number of subscribers. Evidently complaining is one of the consumer behaviours which provides significant impact...
Saved in:
| Main Authors: | , , , , |
|---|---|
| 格式: | Article |
| 語言: | English |
| 出版: |
2016
|
| 在線閱讀: | http://psasir.upm.edu.my/id/eprint/53030/1/The%20influence%20of%20consumer%20complaint%20behaviour%20on%20relationship%20quality%20among%20Malaysian%20mobile%20phone%20services%20subscribers%20complainers%20versus%20non-complainers.pdf http://psasir.upm.edu.my/id/eprint/53030/ |
| 標簽: |
添加標簽
沒有標簽, 成為第一個標記此記錄!
|