Service quality versus service excellence: a paradigm shift
Service users are continuously recognised as a medium for appraising the level of services provided by the local governments. The achievement of service excellence is dependent upon service user experience which is considered as a mechanism that provides a basis for a paradigm shift from service qua...
محفوظ في:
| المؤلفون الرئيسيون: | , , |
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| التنسيق: | مقال |
| منشور في: |
American Scientific Publishers
2018
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| الموضوعات: | |
| الوصول للمادة أونلاين: | http://eprints.uthm.edu.my/5414/ https://doi.org/10.1166/asl.2018.11680 |
| الوسوم: |
إضافة وسم
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