Service quality versus service excellence: a paradigm shift
Service users are continuously recognised as a medium for appraising the level of services provided by the local governments. The achievement of service excellence is dependent upon service user experience which is considered as a mechanism that provides a basis for a paradigm shift from service qua...
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| 主要な著者: | , , |
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| フォーマット: | 論文 |
| 出版事項: |
American Scientific Publishers
2018
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| 主題: | |
| オンライン･アクセス: | http://eprints.uthm.edu.my/5414/ https://doi.org/10.1166/asl.2018.11680 |
| タグ: |
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