Question classification for helpdesk support forum using support vector machine and Naïve Bayes algorithm.

• المؤلفون الرئيسيون: Harun, Noor Aklima, Huspi, Sharin Hazlin, A. Iahad, Noorminshah
• التنسيق: مقال
• اللغة: English
• منشور في: Penerbit UTM Press 2023
• الموضوعات: T Technology (General); T58.6-58.62 Management information systems
• الوصول للمادة أونلاين: http://eprints.utm.my/108486/1/SharinHazlinHuspi2023_QuestionClassificationforHelpdeskSupportForum.pdf; http://eprints.utm.my/108486/; http://dx.doi.org/10.11113/ijic.v13n1.388

The helpdesk support system is now essential in ensuring the journey of support services runs more systematically. One of the elements that contribute to the non-uniformity of the question data in the Helpdesk Support System is the diversity of services and users. Most questions asked in the system...