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Question classification for helpdesk support forum using support vector machine and Naïve Bayes algorithm.

The helpdesk support system is now essential in ensuring the journey of support services runs more systematically. One of the elements that contribute to the non-uniformity of the question data in the Helpdesk Support System is the diversity of services and users. Most questions asked in the system...

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書誌詳細
主要な著者:	Harun, Noor Aklima, Huspi, Sharin Hazlin, A. Iahad, Noorminshah
フォーマット:	論文
言語:	English
出版事項:	Penerbit UTM Press 2023
主題:	T Technology (General) T58.6-58.62 Management information systems
オンライン･アクセス:	http://eprints.utm.my/108486/1/SharinHazlinHuspi2023_QuestionClassificationforHelpdeskSupportForum.pdf http://eprints.utm.my/108486/ http://dx.doi.org/10.11113/ijic.v13n1.388
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