Everything is going electronic, so do services and service quality: bibliometric analysis of e-services and e-service quality

• Main Authors: Ali, Javed, Jusoh, Ahmad, Idris, Norhalimah, Abbas, Alhamzah F., Alsharif, Ahmed H.
• 格式: Article
• 語言: English
• 出版: International Association of Online Engineering 2021
• 主題: HB Economic Theory; HD Industries. Land use. Labor
• 在線閱讀: http://eprints.utm.my/id/eprint/95503/1/AhmadJusoh2021_EverythingisGoingElectronicsodoServices.pdf; http://eprints.utm.my/id/eprint/95503/; http://dx.doi.org/10.3991/ijim.v15i18.24519

Purpose: The purpose of the study was to explore the developments in ‘e-services and e-service quality' from 2000 to 2020. Data Source: Scopus database was used to conduct the bibliometric analysis of 404 documents. Method: VOSviewer software was used to analyse the research articles associated...