Customer Satisfaction and Service Quality : A Case Study of Bank Islam Malaysia Berhad (BIMB)
The operation of Islamic bank derives from the Islamic Law and thus differs in spirit, cultural background and practice from conventional bank operations. In view of the strong competition, customer expectation to receive high quality services, and quick changes of technology, Islamic banks must the...
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| Format: | Thesis |
| Language: | English |
| Published: |
2009
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| Online Access: | http://etd.uum.edu.my/3625/1/s89235.pdf http://etd.uum.edu.my/3625/ http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000336373 |
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