The influence of service quality factors on customer satisfaction and drinking water quality in Syarikat Bekalan Air Selangor (SYABAS)
This research study develops a framework measuring the level of customer satisfaction through SERQUAL and drinking water quality at Syarikat Bekalan Air Selangor (SYABAS). The level of customer satisfaction is important for water conservation that complements existing supply and demand water manage...
Saved in:
| 主要作者: | |
|---|---|
| 格式: | Thesis |
| 语言: | English English |
| 出版: |
2013
|
| 主题: | |
| 在线阅读: | https://etd.uum.edu.my/5158/1/s810171.pdf https://etd.uum.edu.my/5158/7/s810171_abstract.pdf https://etd.uum.edu.my/5158/ |
| 标签: |
添加标签
没有标签, 成为第一个标记此记录!
|