Satisfaction on municipal services: A voice of MPSPK's residents

• المؤلفون الرئيسيون: Mustaffa, Jamaludin, Ngah, Kamarudin, Zakaria, Zaherawati, Nordin, Nazni, Mohamed Sawal, Mohd Zool Hilmie
• التنسيق: Conference or Workshop Item
• اللغة: English
• منشور في: 2014
• الموضوعات: HD28 Management. Industrial Management
• الوصول للمادة أونلاين: http://repo.uum.edu.my/11654/1/J.pdf; http://repo.uum.edu.my/11654/

In Malaysia, there has been growing media attention and discussion on cases of poor service quality given by public sector including local government agencies.The agencies involved have been pushed to improve the quality of public service delivery. Realizing that some actions has taken place in resp...