An investigation into the effectiveness of ISO 9000 on academic library services: A case study of Sultanah Bahiyah Library, Universiti Utara Malaysia

• Main Authors: Taib, Che Azlan, Ahmad, Hartini, Osman, Nor Hasni
• Format: Conference or Workshop Item
• Language: English
• Published: 2006
• Subjects: Z719 Libraries (General)
• Online Access: http://repo.uum.edu.my/1212/1/145_F-_Che_Azlan_bin_Taib_and_Dr_Hartini_Impact_of_ISO_9000.pdf; http://repo.uum.edu.my/1212/

The study investigates the impact of ISO 9000:2001 certification toward employees satisfaction, the results derived from the selected academic libraries in Malaysia. The study used the Academic Library Employee Satisfaction Questionnaire (ALESQ) to ascertain the level of library staff satisfaction o...