An investigation into the effectiveness of ISO 9000 on academic library services: A case study of Sultanah Bahiyah Library, Universiti Utara Malaysia

• المؤلفون الرئيسيون: Taib, Che Azlan, Ahmad, Hartini, Osman, Nor Hasni
• التنسيق: Conference or Workshop Item
• اللغة: English
• منشور في: 2006
• الموضوعات: Z719 Libraries (General)
• الوصول للمادة أونلاين: http://repo.uum.edu.my/1212/1/145_F-_Che_Azlan_bin_Taib_and_Dr_Hartini_Impact_of_ISO_9000.pdf; http://repo.uum.edu.my/1212/

The study investigates the impact of ISO 9000:2001 certification toward employees satisfaction, the results derived from the selected academic libraries in Malaysia. The study used the Academic Library Employee Satisfaction Questionnaire (ALESQ) to ascertain the level of library staff satisfaction o...