Analysis of e-service quality through online shopping
This study investigates the factors that influence the e-service quality through online shopping.E-service quality is the difference between customers’ expectations for service performance priorities the service encounters and their expectations about service performance prior to the service offerin...
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| Main Authors: | , , , , |
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| 格式: | Article |
| 语言: | English |
| 出版: |
Academic Journals Inc.
2015
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| 主题: | |
| 在线阅读: | http://repo.uum.edu.my/18631/1/RJBM%209%203%202015%20422-442.pdf http://repo.uum.edu.my/18631/ http://doi.org/10.3923/rjbm.2015.422.442 |
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