Lean management approach of Automation Department of Customer Service in UUM Library

• Main Authors: Ooi, Boon Hin, Taib, Che Azlan
• 格式: Article
• 語言: English
• 出版: Universiti Utara Malaysia 2020
• 主題: HD28 Management. Industrial Management
• 在線閱讀: http://repo.uum.edu.my/28358/1/STMLGG%2002%2012%202020%2042-45.pdf; http://repo.uum.edu.my/28358/

Value Stream Mapping (VSM) is the set of actions that use the same resources of raw material to the final output and towards the end customers by eliminating the wastage and increasing the productivity and efficiency of the process flow. Many service organizations implemented VSM to improve producti...