A review of servqual model in relation to transportation services

• Main Authors: Mohamad Kamil, Meilina, Azman, Ayuni Soraya, Abdul Hanan, Suhaila
• 格式: Article
• 語言: English
• 出版: Universiti Utara Malaysia 2019
• 主題: HD28 Management. Industrial Management
• 在線閱讀: https://repo.uum.edu.my/id/eprint/28497/1/STMLGG%2014%202019%20119-128.pdf; https://repo.uum.edu.my/id/eprint/28497/

Service providers want to know what customers (internal or external) care about. Despite the price, and to a minor degree product quality, also count, however, for service providers, customers care most about service quality. The quality of service could affect the loyalty and satisfaction of users....