User Experience Dimensions for E-procurement: A Systematic Review
The use of e-procurement is needed for business transactions, especially regarding procurement activities. However, system users always demand and expect to use the system without problems. Existing studies on e-procurement do not focus on user experience (UX). Only a few studies have identified d...
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| Main Authors: | , , , |
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| 格式: | Article |
| 语言: | English |
| 出版: |
Universiti Utara Malaysia Press
2022
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| 主题: | |
| 在线阅读: | https://repo.uum.edu.my/id/eprint/29107/1/JICT%2021%2004%202022%20465-494.pdf https://repo.uum.edu.my/id/eprint/29107/ |
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| 总结: | The use of e-procurement is needed for business transactions, especially regarding procurement activities. However, system users
always demand and expect to use the system without problems. Existing studies on e-procurement do not focus on user experience
(UX). Only a few studies have identified dimensions for UX evaluation; however, they are for e-government online services and construction. Identifying the UX dimensions for e-procurement is important for measuring user experience to provide better services. Therefore, this study attempted to investigate and determine the dimensions of user experience for e-procurement. The method for selecting articles was adopted from the Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA). The study analysed the data using thematic analysis based on the Systems and software Quality Requirements and Evaluation (SQuaRE) standards, such as ISO 25022:2016 and ISO 25023:2016, as guidance. The findings showed that among the most used UX dimensions in the e-procurement literature were satisfaction, security, transparency, efficiency, and reliability. Other UX-related dimensions identified from the review were usability, compatibility, effectiveness, performance efficiency, functional suitability, attractiveness, explainability, fairness, and visibility. The study was conducted to identify the UX dimensions for e-procurement from literature studies by organising them using ISO 25022:2016 and ISO 25023:2016 standards. This study could serve as a guideline for designers, developers, and researchers to develop an e-procurement system by referring to the proposed UX dimensions to produce a positive user experience. Moreover, the findings are beneficial to practitioners on software quality attributes. |
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