The impact on customer satisfaction towards robotic service in Indian Muslim restaurants/ Mohd Zool Fadli Ibrahim ... [et al.]

• Main Authors: Ibrahim, Mohd Zool Fadli, Mohd Amran, Nur Wafiqah, Mohamad Saber, Joesri, Bahari, Khairil Anuar, Johari, Noorsa Riza
• Format: Article
• Language: English
• Published: Universiti Teknologi MARA, Sabah 2024
• Subjects: Consumer satisfaction
• Online Access: https://ir.uitm.edu.my/id/eprint/108305/1/108305.pdf; https://ir.uitm.edu.my/id/eprint/108305/; https://borneoakademika.sabah.uitm.edu.my/

This study investigates customer satisfaction with service robots in the restaurant industry, focusing on Penang, Malaysia. It begins by exploring the adoption of innovative robotic technologies in the food and beverage sector and traces their evolution over time. The research also examines the bene...