The impact of TMpoint service quality on the customer satisfaction at TMpoint Setapak / Noor Shazila Mohd Alias

• المؤلف الرئيسي: Mohd Alias, Noor Shazila
• التنسيق: Student Project
• اللغة: English
• منشور في: Faculty of Business and Management 2006
• الموضوعات: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Consumer satisfaction
• الوصول للمادة أونلاين: http://ir.uitm.edu.my/id/eprint/22353/3/PPb_NOOR%20SHAZILA%20MOHD%20ALIAS%20M%20BM%2006_5.pdf; http://ir.uitm.edu.my/id/eprint/22353/

This study focuses on " The Impact of TMpoint Service Quality on the Customer Satisfaction". The objectives of the study are to analyze the respondent's level of satisfaction towards service quality of TMpoint, to identify which factors of TMpoint service quality such as people, proce...