The impact of TMpoint service quality on the customer satisfaction at TMpoint Setapak / Noor Shazila Mohd Alias

• 第一著者: Mohd Alias, Noor Shazila
• フォーマット: Student Project
• 言語: English
• 出版事項: Faculty of Business and Management 2006
• 主題: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Consumer satisfaction
• オンライン･アクセス: http://ir.uitm.edu.my/id/eprint/22353/3/PPb_NOOR%20SHAZILA%20MOHD%20ALIAS%20M%20BM%2006_5.pdf; http://ir.uitm.edu.my/id/eprint/22353/

This study focuses on " The Impact of TMpoint Service Quality on the Customer Satisfaction". The objectives of the study are to analyze the respondent's level of satisfaction towards service quality of TMpoint, to identify which factors of TMpoint service quality such as people, proce...