Factors influence customer satisfaction at Pejabat Tenaga Kerja Seremban based on service quality dimension / Muhammad Ferdaus Zulkafli and Nurhana Aini Md Nasir

• 主要な著者: Zulkafli, Muhammad Ferdaus, Md Nasir, Nurhana Aini
• フォーマット: Student Project
• 言語: English
• 出版事項: Faculty of Business and Management, Universiti Teknologi MARA 2013
• 主題: Total quality management. Benchmarking; Consumer satisfaction
• オンライン･アクセス: http://ir.uitm.edu.my/id/eprint/25622/1/PPb_MUHAMMAD%20FERDAUS%20ZULKAFLI%20BM%20M%2013_5.pdf; http://ir.uitm.edu.my/id/eprint/25622/

Customer satisfaction is one term that is very important for the organizations that provide services. It is because, when their customers satisfy with the service, it will help the company to achieve their goals and the level of satisfaction must maintain to help the organization maintain their repu...