Determinants on service quality that affecting customer satisfaction in bumiputera printing industry / Siti Nur Fakhira Ismail

• 第一著者: Ismail, Siti Nur Fakhira
• フォーマット: Student Project
• 言語: English
• 出版事項: 2014
• 主題: Total quality management. Benchmarking; Consumer satisfaction
• オンライン･アクセス: http://ir.uitm.edu.my/id/eprint/31280/1/31280.pdf; http://ir.uitm.edu.my/id/eprint/31280/

The important issue of this research is to determine on service quality that effecting customer satisfaction in bumiputera printing industry. That means is there any relationship between all the independent variable with the dependent variable. Basically this research focus more on the bumiputera pr...