The effect of service quality on satisfaction of service recipients at International Youth Centre / Anis Natasha Mohd Ariff

• المؤلف الرئيسي: Mohd Ariff, Anis Natasha
• التنسيق: Student Project
• اللغة: English
• منشور في: Faculty of Business and Management 2020
• الموضوعات: Consumer satisfaction; Customer services. Customer relations
• الوصول للمادة أونلاين: http://ir.uitm.edu.my/id/eprint/28486/1/PPb_ANIS%20NATASHA%20MOHD%20ARIFF%20BM%20M%2020_5.pdf; http://ir.uitm.edu.my/id/eprint/28486/

The purpose of this study is to identify the effect of service quality on satisfaction of service recipients at International Youth Centre. The research is based on a sample of 105 respondents. The results show that empathy and tangibility have significant impact on satisfaction of service recipient...