The study of level of freight forwarders’ satisfaction towards MASkargo Sdn Bhd / Nur Farezza Zainal

• Main Author: Zainal, Nur Farezza
• Format: Student Project
• Language: English
• Published: 2011
• Subjects: Total quality management. Benchmarking; Consumer satisfaction; Customer services. Customer relations
• Online Access: http://ir.uitm.edu.my/id/eprint/32538/1/32538.pdf; http://ir.uitm.edu.my/id/eprint/32538/

The purpose of this study is to examine the level of freight forwarders’ satisfaction toward MASkargo Sdn. Bhd. The respondents are the freight forwarders at ACC, MASkargo itself. The problem that MASkargo faces is increasing number of cancelation on space booked by freight forwarders since 3nd quar...