The study of level of freight forwarders’ satisfaction towards MASkargo Sdn Bhd / Nur Farezza Zainal

• المؤلف الرئيسي: Zainal, Nur Farezza
• التنسيق: Student Project
• اللغة: English
• منشور في: 2011
• الموضوعات: Total quality management. Benchmarking; Consumer satisfaction; Customer services. Customer relations
• الوصول للمادة أونلاين: http://ir.uitm.edu.my/id/eprint/32538/1/32538.pdf; http://ir.uitm.edu.my/id/eprint/32538/

The purpose of this study is to examine the level of freight forwarders’ satisfaction toward MASkargo Sdn. Bhd. The respondents are the freight forwarders at ACC, MASkargo itself. The problem that MASkargo faces is increasing number of cancelation on space booked by freight forwarders since 3nd quar...