Relationship between service quality and customer satisfaction at Tabungan Haji Kuching / Fadzilah Ramlee

• 主要作者: Ramlee, Fadzilah
• 格式: Thesis
• 語言: English
• 出版: 2015
• 主題: Organizational effectiveness. Performance measurement; Consumer satisfaction
• 在線閱讀: http://ir.uitm.edu.my/id/eprint/37013/1/37013.pdf; http://ir.uitm.edu.my/id/eprint/37013/

“In Malaysia, there are several types of banking industries such as investment banks, commercial banks and Islamic banks" (Jayaraman, 2010). They represent as the primary mobiliser of funds and also being financial sources to support national economic activities. The customers are the main vari...