Relationship between service quality and customer satisfaction at Tabungan Haji Kuching / Fadzilah Ramlee

• 第一著者: Ramlee, Fadzilah
• フォーマット: 学位論文
• 言語: English
• 出版事項: 2015
• 主題: Organizational effectiveness. Performance measurement; Consumer satisfaction
• オンライン･アクセス: http://ir.uitm.edu.my/id/eprint/37013/1/37013.pdf; http://ir.uitm.edu.my/id/eprint/37013/

“In Malaysia, there are several types of banking industries such as investment banks, commercial banks and Islamic banks" (Jayaraman, 2010). They represent as the primary mobiliser of funds and also being financial sources to support national economic activities. The customers are the main vari...