Sentiment Analysis of Airline Reviews Using Naive Bayes Algorithm / Zaiton Mohd Napiah

• 主要作者: Maliki, Ahmad Firdaus
• 格式: Thesis
• 语言: English
• 出版: 2021
• 主题: Electronic data processing. Maple (Computer file); Analysis; Instruments and machines; Evolutionary programming (Computer science). Genetic algorithms; Algorithms
• 在线阅读: https://ir.uitm.edu.my/id/eprint/54673/1/54673.pdf; https://ir.uitm.edu.my/id/eprint/54673/

Reviews and customer’s feedback play a vital role for companies to monitor their brand, improve customer service or gain customer's trust. Even though technologies have evolved over the years, some companies such as airline companies still use traditional methods to collect reviews by using sur...