Sentiment Analysis of Airline Reviews Using Naive Bayes Algorithm / Zaiton Mohd Napiah
Reviews and customer’s feedback play a vital role for companies to monitor their brand, improve customer service or gain customer's trust. Even though technologies have evolved over the years, some companies such as airline companies still use traditional methods to collect reviews by using sur...
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第一著者: | Maliki, Ahmad Firdaus |
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フォーマット: | 学位論文 |
言語: | English |
出版事項: |
2021
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主題: | |
オンライン・アクセス: | https://ir.uitm.edu.my/id/eprint/54673/1/54673.pdf https://ir.uitm.edu.my/id/eprint/54673/ |
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