Service quality and customer satisfaction: experience of customers in postal service / Siti Rapidah Omar Ali and Siti Naemah Abd Hakim Amir
Providing great quality services is essential for a sustainable competitive advantage in today’s aggressive business environment. An organisation’s success could be positively influenced by customer satisfaction. This study has attempted to examine the relationship between service-quality elements t...
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| 主要な著者: | , |
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| フォーマット: | 論文 |
| 言語: | English |
| 出版事項: |
Universiti Teknologi MARA, Perlis
2020
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| 主題: | |
| オンライン･アクセス: | https://ir.uitm.edu.my/id/eprint/69199/1/69199.pdf https://ir.uitm.edu.my/id/eprint/69199/ https://myjms.mohe.gov.my/index.php/intelek |
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