Customer's perception of service quality and satisfaction in Islamic bank / Nurul Ain Amani Hussin

• 第一著者: Hussin, Nurul Ain Amani
• フォーマット: Student Project
• 言語: English
• 出版事項: 2018
• 主題: Consumer satisfaction; Customer services. Customer relations; Banking; Finance, Islamic
• オンライン･アクセス: https://ir.uitm.edu.my/id/eprint/72791/1/72791.pdf; https://ir.uitm.edu.my/id/eprint/72791/

There are so many of research which has handle with service quality issues in various service organizations. The present study investigates the level of service quality and customer satisfaction of Islamic banks in Malaysia based on demographics such as gender, nationality, experience with the bank...