Customer's perception of service quality and satisfaction in Islamic bank / Nurul Ain Amani Hussin

• المؤلف الرئيسي: Hussin, Nurul Ain Amani
• التنسيق: Student Project
• اللغة: English
• منشور في: 2018
• الموضوعات: Consumer satisfaction; Customer services. Customer relations; Banking; Finance, Islamic
• الوصول للمادة أونلاين: https://ir.uitm.edu.my/id/eprint/72791/1/72791.pdf; https://ir.uitm.edu.my/id/eprint/72791/

There are so many of research which has handle with service quality issues in various service organizations. The present study investigates the level of service quality and customer satisfaction of Islamic banks in Malaysia based on demographics such as gender, nationality, experience with the bank...