Exploring challenges of food delivery riders in the gig economy – a conceptual model / Aziemah Ahmad and Emi Normalina Omar

• Main Authors: Ahmad, Aziemah, Omar, Emi Normalina
• Format: Article
• Language: English
• Published: Universiti Teknologi Mara Selangor 2023
• Subjects: Hospitality industry. Hotels, clubs, restaurants, etc. Food service; Food service
• Online Access: https://ir.uitm.edu.my/id/eprint/87280/1/87280.pdf; https://ir.uitm.edu.my/id/eprint/87280/; https://myjms.mohe.gov.my/index.php/ABRIJ/

The widespread use of smartphone apps and online ordering has contributed to a significant increase in the meal delivery sector in recent years. These riders have flexible job alternatives because of the gig economy; nevertheless, there are drawbacks as well. Food delivery riders play a crucial role...