Measuring perceived service quality using SERVQUAL: a case study of program technorama IT provided by IT advancement section (KIT) at rural area of Sabah (Nabawan) / Mohammad Zulikiflee Yusof
This research is conducted to identify what are the factors and the most importance factor influencing the participant perceived service quality towards program of technorama-iT that provided by IT Advancement Section (KIT) at rural area of Sabah (Nabawan) by using SERVQUAL dimension model such as R...
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| 格式: | Thesis |
| 語言: | English |
| 出版: |
2016
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| 在線閱讀: | https://ir.uitm.edu.my/id/eprint/91446/1/91446.pdf https://ir.uitm.edu.my/id/eprint/91446/ |
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| 總結: | This research is conducted to identify what are the factors and the most importance factor influencing the participant perceived service quality towards program of technorama-iT that provided by IT Advancement Section (KIT) at rural area of Sabah (Nabawan) by using SERVQUAL dimension model such as Responsiveness, Tangibles, Reliability, Assurance and Empathy. |
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