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Measuring perceived service quality using SERVQUAL: a case study of program technorama IT provided by IT advancement section (KIT) at rural area of Sabah (Nabawan) / Mohammad Zulikiflee Yusof

This research is conducted to identify what are the factors and the most importance factor influencing the participant perceived service quality towards program of technorama-iT that provided by IT Advancement Section (KIT) at rural area of Sabah (Nabawan) by using SERVQUAL dimension model such as R...

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書誌詳細
第一著者:	Yusof, Mohammad Zulikiflee
フォーマット:	学位論文
言語:	English
出版事項:	2016
主題:	Customer services. Customer relations
オンライン･アクセス:	https://ir.uitm.edu.my/id/eprint/91446/1/91446.pdf https://ir.uitm.edu.my/id/eprint/91446/
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