Measuring perceived service quality using SERVQUAL: a case study of program technorama IT provided by IT advancement section (KIT) at rural area of Sabah (Nabawan) / Mohammad Zulikiflee Yusof

• المؤلف الرئيسي: Yusof, Mohammad Zulikiflee
• التنسيق: أطروحة
• اللغة: English
• منشور في: 2016
• الموضوعات: Customer services. Customer relations
• الوصول للمادة أونلاين: https://ir.uitm.edu.my/id/eprint/91446/1/91446.pdf; https://ir.uitm.edu.my/id/eprint/91446/

This research is conducted to identify what are the factors and the most importance factor influencing the participant perceived service quality towards program of technorama-iT that provided by IT Advancement Section (KIT) at rural area of Sabah (Nabawan) by using SERVQUAL dimension model such as R...