Measuring perceived service quality using SERVQUAL: a case study of program technorama IT provided by IT advancement section (KIT) at rural area of Sabah (Nabawan) / Mohammad Zulikiflee Yusof

• 第一著者: Yusof, Mohammad Zulikiflee
• フォーマット: 学位論文
• 言語: English
• 出版事項: 2016
• 主題: Customer services. Customer relations
• オンライン･アクセス: https://ir.uitm.edu.my/id/eprint/91446/1/91446.pdf; https://ir.uitm.edu.my/id/eprint/91446/

This research is conducted to identify what are the factors and the most importance factor influencing the participant perceived service quality towards program of technorama-iT that provided by IT Advancement Section (KIT) at rural area of Sabah (Nabawan) by using SERVQUAL dimension model such as R...