封面圖片

A structural model of consumer complain behaviour of young adults in telecommunication industry

The research aims to investigate the influences of five antecedent factors (i.e. attitude towards complaining, likelihood of success in complaining, perceived difficulties of complaining,general attitudes towards business, and sense of justice)on the complaint behaviour among the youn...

Saved in:

書目詳細資料
Main Authors:	Tam, Yin Ling Adeline, Norazah Mohd Suki, Chang, Dyana Mui Ling
格式:	Article
語言:	English
出版:	2013
主題:	HF Commerce
在線閱讀:	https://eprints.ums.edu.my/id/eprint/18793/1/A%20structural%20model%20of%20consumer.pdf https://eprints.ums.edu.my/id/eprint/18793/ https://www.researchgate.net/publication/266560407_A_STRUCTURAL_MODEL_OF_CONSUMER_COMPLAINT_BEHAVIOUR_OF_YOUNG_ADULTS_IN_TELECOMMUNICATION_INDUSTRY
標簽:	添加標簽沒有標簽, 成為第一個標記此記錄!

相似書籍

Moderating effect of races towards consumers' feeling of TCM usage
由: Mui, Dyana Ling Chang, et al.
出版: (2016)

An overview of consumer complaining behavior and the choice of complaint channels in service industry
由: Patwary, Ataul Karim, et al.
出版: (2016)

The perceptions and acceptance of local consumers in using traditional and complementary medicine for healthcare
由: Tam, Yin Ling Adeline, et al.
出版: (2015)

Predictors of complain behaviour among mobile telecommunication network consumers
由: Chinedu, Anyanwu Hilary, et al.
出版: (2017)

Young consumers’ insights on brand equity: effects of brand association, brand loyalty, brand awareness, and brand image
由: Jumiati Sasmita, et al.
出版: (2015)

The impact of celebrity endorsement on young adult’s purchase intention of cosmetic products
由: Tam, Kah Yean
出版: (2022)

The influence of packaging design elements upon consumer buying behaviour among young adults towards food products
由: Ngoi, Zhong Sheng, et al.
出版: (2020)

Structural relationships between disruptive attributes and women consumers’ attitude when using mobile retailing
由: Norazah Mohd Suki, et al.
出版: (2016)

Determinants of consumers’ purchase intentions of organic vegetables: some insights from Malaysia
由: Norazah Mohd Suki
出版: (2017)

Consumers' perceptions of halal food certification
由: Norazah Mohd Suki, et al.
出版: (2018)

Modeling the determinants of consumers' attitudes toward online group buying: do risks and trusts matters?
由: Norazah Mohd Suki, et al.
出版: (2017)

Determinants of purchase behavioural intention on vitamin supplement among young adults in Malaysia
由: Siew, Jun Yaw, et al.
出版: (2018)

Green awareness effects on consumers’ purchasing decision : some insights from Malaysia
由: Norazah Mohd. Suki
出版: (2013)

Green products usage structural relationships on customer satisfaction and loyalty
由: Norazah Mohd Suki
出版: (2017)

Factors that influence the effectiveness of online advertising in enhancing consumer's purchase intention among young adults in Malaysia
由: Izian Idris, *, et al.
出版: (2020)

Exploring consumers' attitudes and behaviours toward online hotel room reservations
由: Kok, Adeline Li Ming *, et al.
出版: (2013)

An insight into online shopping behaviour among young adults in Malaysia / Marziah Mokhtar ... [et al.]
由: Mokhtar, Marziah, et al.
出版: (2020)

Impacts of Corporate Social Responsibility on the Links Between Green Marketing Awareness and Consumer Purchase Intentions
由: Norazah Mohd Suki, et al.
出版: (2016)

Impacts of Corporate Social Responsibility on the Links between Green Marketing Awareness and Consumer Purchase Intentions
由: Norazah Mohd Suki, et al.
出版: (2016)

Online shopping innovative behavior: A review from consumers perspectives
由: Mohd Suki, Norazah, et al.
出版: (2005)

Profiling herbal medicine use by Transtheoretical Model and perceived value: A case study of young adults in Malaysia
由: Tam Yin Ling @ Adeline Tam
出版: (2021)

Evolution of telecommunications industry
由: Chew, Hin Ban
出版: (1999)

Inquisitions into the complain and the non-complain customers: the Malaysian customers’ insight
由: Md. Zain, Osman
出版: (2011)

Antecedents of store image influencing young adults purchase intention in Malaysia
由: Chum, Wei Jin, et al.
出版: (2012)

Factors affecting online shopping of purchasing apparels among young adults
由: Chong, Hui Teing
出版: (2014)

Factors that affect revisit intention to eco-homestay among young adults
由: Bee, Sin Hoey, et al.
出版: (2020)

The determinant factors influencing young consumers’ acceptance of mobile marketing.
由: Pan, Vic Qi, et al.
出版: (2012)

Teaching note fifteen: Young consumers: a market for Mawar
由: Sivakumari, Supramaniam *, et al.
出版: (2023)

Factor influencing young consumers’ intention to purchase organic food
由: Kang, Yi Joe, et al.
出版: (2024)

Effects of mall atmosphere towards consumer behaviour during Christmas
由: Ong, Derek Lai Teik *, et al.
出版: (2014)

Television viewing and consumer behaviour
由: Abd Ghani, Noor Hasmini
出版: (2004)

The impact of young celebrity endorsements in social media advertisements and brand image towards the purchase intention of young consumers
由: Arman, Ahmad, et al.
出版: (2019)

Consumer electronics e-retailing: Why the alliance of vendors, e-service quality, trust and trustworthiness matters?
由: Chek, Yin Ling *, et al.
出版: (2016)

Examining the correlations of hotel service quality with tourists satisfaction
由: Norazah Mohd Suki
出版: (2013)

Female fashion shoppers responses towards the mall atmosphere
由: Norazah Mohd Suki
出版: (2011)

Cellular phone users’ experiences towards online shopping
由: Norazah Mohd Suki
出版: (2011)

Investigating factors influencing firms marketing strategy creativity Effectiveness
由: Norazah Mohd Suki
出版: (2012)

Customer satisfaction in the context of the use of viral marketing in social media
由: Norazah Mohd Suki
出版: (2014)

Determinants of intention to use an online bill payment system among MBA students
由: T., Ramayah, et al.
出版: (2005)

Consumer Religiosity and Shopping Behaviour in Malaysia
由: Mokhlis, Shafiek, et al.
出版: (2007)