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A structural model of consumer complain behaviour of young adults in telecommunication industry

The research aims to investigate the influences of five antecedent factors (i.e. attitude towards complaining, likelihood of success in complaining, perceived difficulties of complaining,general attitudes towards business, and sense of justice)on the complaint behaviour among the youn...

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書誌詳細
主要な著者:	Tam, Yin Ling Adeline, Norazah Mohd Suki, Chang, Dyana Mui Ling
フォーマット:	論文
言語:	English
出版事項:	2013
主題:	HF Commerce
オンライン･アクセス:	https://eprints.ums.edu.my/id/eprint/18793/1/A%20structural%20model%20of%20consumer.pdf https://eprints.ums.edu.my/id/eprint/18793/ https://www.researchgate.net/publication/266560407_A_STRUCTURAL_MODEL_OF_CONSUMER_COMPLAINT_BEHAVIOUR_OF_YOUNG_ADULTS_IN_TELECOMMUNICATION_INDUSTRY
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