The mediating effect of business ethics in the relationship between total quality management and sustainable performance: perspective from 4- and 5-stars hotels

• Main Authors: Sin, Kit Yeng, Choon, Ling Sim, Yi, Jin Lim, Lee, Damien, Joanne Shaza, Janang
• 格式: Article
• 語言: English
• 出版: Inderscience Enterprises Ltd 2021
• 主題: H Social Sciences (General)
• 在線閱讀: http://ir.unimas.my/id/eprint/36494/1/Kit-Yeng%20Sin.pdf; http://ir.unimas.my/id/eprint/36494/

Sustainability and ethical issues in hotel industries have received great attention in recent years. This report is the outcome of a field research, which aimed to determine the relationship between TQM, business ethics and sustainable performance. The focus of this research is 4- and 5-stars hotels...