The practices of customer satisfaction survey among Malaysian libraries

• المؤلفون الرئيسيون: Md Ishak, Amir Hussain, Sahak, Mohd Dasuki
• التنسيق: مقال
• اللغة: English
• منشور في: Persatuan Pustakawan Malaysia 2014
• الموضوعات: Z Bibliography. Library Science. Information Resources
• الوصول للمادة أونلاين: http://eprints.usm.my/34133/1/10_UPM_Amir_14.pdf; http://eprints.usm.my/34133/; http://www.myjurnal.my/public/browse-journal-view.php?id=271

This paper aims to identify the current practices of customer satisfaction survey (CSS) among Malaysian libraries. A self-developed questionnaire was used to gauge the respondents’ opinions on the implementation of CSS in their library. The questionnaire was distributed to 150 Malaysian libraries co...