Integrating social customer relationship management into customer relationship management processes in academic library
Social Customer Relationship Management (SCRM) is a novel concept that unites social media technology with customer relationship management. It is essential that libraries in academic environments and their members require some specific means to strengthen the related communications between instruct...
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| 第一著者: | |
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| フォーマット: | 学位論文 |
| 言語: | English |
| 出版事項: |
2014
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| 主題: | |
| オンライン･アクセス: | http://eprints.utm.my/id/eprint/48487/1/FarimaAlilouMFC2014.pdf http://eprints.utm.my/id/eprint/48487/ http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:83694?queryType=vitalDismax&query=Integrating+social+customer+relationship+management+into+customer+relationship+management+processes+in+academic+library&public=true |
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http://eprints.utm.my/id/eprint/48487/1/FarimaAlilouMFC2014.pdfhttp://eprints.utm.my/id/eprint/48487/
http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:83694?queryType=vitalDismax&query=Integrating+social+customer+relationship+management+into+customer+relationship+management+processes+in+academic+library&public=true