Public complaints: An instrument to improve services in public institution of higher learning in post modern era. Case study: Student Affairs Department in Universiti Utara Malaysia

• Main Authors: Mohd. Noor, Noor Farihah, Syed Ibrahim, Sharifah Sofiah 'Atiqah
• Format: Conference or Workshop Item
• Language: English
• Published: 2004
• Subjects: LB2300 Higher Education
• Online Access: http://repo.uum.edu.my/1898/1/45.pdf; http://repo.uum.edu.my/1898/

Jurgen Habermas dan Anthony Giddens are among other postmodern thinkers have proposed the theory of public sphere and social reflexivity. Because postmodenism has undermined the structure and function of the society and gives extra power to the periphery and individuals, the rise for individual part...