Service quality in UUM sport centre and its impact on UUM students satisfactions

• Main Authors: Abd Rahman, Adilla, Khalid, Khairulbariah, Abd Wahid, Noor Akma Hidayah, Mohd Nor, Norul Shaerah, Abd Siti Goo, Nur Syahidah, Radzuan, Kamaruddin
• Format: Conference or Workshop Item
• Language: English
• Published: 2017
• Subjects: HF Commerce
• Online Access: http://repo.uum.edu.my/22691/1/STML%E2%80%93Go%20Green%202016%20914%20923.pdf; http://repo.uum.edu.my/22691/; http://stmlportal.net/stmlgogreen2016/pdf/p914.pdf

This research aimed to identify the significant relationship between quality of service at Universiti Utara Malaysia (UUM) Sport Centre its impact toward UUM students satisfaction by using SERVQUAL model.A field survey of UUM Sport Centre service quality was conducted in Universiti Utara Malaysia (U...