Service recovery strategy and customer satisfaction in higher education
This study reports customer recovery satisfaction in educational settings. Most of previous research has been conducted in banks, restaurants and hotels but none of those were from educational context. There has been keen interest in customer recovery satisfaction recently. During the service encoun...
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| 主要な著者: | , , |
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| フォーマット: | Conference or Workshop Item |
| 言語: | English |
| 出版事項: |
2004
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| 主題: | |
| オンライン･アクセス: | http://repo.uum.edu.my/2831/1/paper14Nek.pdf http://repo.uum.edu.my/2831/ |
| タグ: |
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